Business Phone Features
Never Miss a Call
- Agent Login / Logout
- Auto Attendant
- Call Park
- Call Pickup (User or Department)
- Call ACD Queue
- Caller ID
- Caller ID Name (CNAM)
- Caller ID Prefix
- Call Transfer
- Call Waiting
- Dial by Name Directory
- Directory Assistance
- Linear Cascade Distribution
- Line Position Announcements
- Never Busy / Unlimited Inbound Calls
- Queue Call Back
- Ring Delay
- Ring Group / Hunt Group
- Seven Digit Dialing
- Simultaneous Ring
- Unlimited Calling to US or Canada
- US or Canadian Numbers
- Voicemail
Manage, Train, and Track Your Users
- Account Codes
- Agent Presence
- Anonymous Call Rejection
- Attendant Console / Presence Panel
- Busy Lamp Field
- Call Screening
- Call Recording (Always & On Demand)
- Departments
- Join Call / Barge In
- Monitor / Listen In
- Music On Hold (Custom per user, call queue or company)
- Remote Phone Reboot
- Time Frames (Date, Time, Day of Week) – Company & Personal
- Visual Button Builder (SNAPbuilder)
- Visual Directory Designer
- Voicemail Copying
- Voicemail Operator Breakout
- Voicemail Sorting
- Whisper / Coaching
Keep in Touch, Any Time or Place
- Browser-based Call Control
- Call Forwarding
- Chat
- Find Me / Follow Me
- Hot Desking
- Missed Call Emails
- Mobile Application (Softphone)
- Multiple Phones Per User
- Multiple Time Zones Supported
- Virtual Extensions
- Voicemail Box Full Emails
- Voicemail to Email
- Web Phone (WebRTC)
… And More!
- Admin Portal
- API Access
- Call Logging
- Caller ID Blocking
- Contact Directory – Personal & Shared
- Dial Permissions (Local, Extension Only, 911 Only, International)
- Disaster Recovery Call Forwarding
- E-911 / Emergency Assistance
- Fraud Monitoring and Alerting
- User Portal
- User Recycling / Reset
- Call Quality Monitoring
- Call Quality Reporting
- Detailed Call Reports
- Do Not Disturb (DND)
- HIPAA Compliance
- Lifetime Software Upgrades
- Intercom
- Multisite Support
- Paging
- Phone Number Porting
- QOS scores for each leg
- SIP Trunking
- Unlimited Support
